ServiceNow
consulting
Make service delivery simpler. Configure workflows, connect business systems, and improve the quality of your platform data.
Talk ServiceNowEnterprise technology consulting
Complex systems.
Clear thinking.
Better outcomes.
Connect your platforms, simplify your workflows, and give your teams technology they can rely on.
CONNECTED BY DESIGN
Platforms. Processes. People.Working as one.
Our technology focus
ServiceNowSalesforceMicrosoft AzureAWS
01 / Our expertise
The right technology.
Thoughtfully implemented.
From an individual integration to a wider platform programme, we focus on the work that makes your business run better.
ServiceNow
Salesforce
& CRM
Bring customer information and business processes together, with integrations and experiences built around your team.
Talk SalesforceAI & intelligent
automation
Reduce repetitive work with document processing, knowledge search, and automation with human review where it matters.
Explore automationCloud
& security
Build a considered foundation for your systems, from cloud architecture and access controls to monitoring and incident workflows.
Discuss your infrastructure02 / What we can help with
Real business problems.
Practical engineering.
Explore example engagements across our core services, and the approach we would take to each.
One connected experience for IT and HR.
Replace disconnected requests and manual handoffs with clear service workflows, consistent data, and visibility across teams.
Explore the approach
Map the request journey, agree ownership, and configure the workflows around it. Connect the necessary systems, validate permissions, and test each handoff with the people who use it.
A clearer view of every customer relationship.
Bring fragmented customer records together and give teams a consistent way to manage opportunities and follow up.
Explore the approach
Review data quality and system ownership before migration. Define the account model, map integration rules, and reconcile records through staged testing before the new process goes live.
Less document handling.
More time for decisions.
Extract useful information from incoming documents and direct exceptions to the right people for review.
Explore the approach
Start with a representative set of documents and a measurable acceptance threshold. Evaluate extraction quality, define review rules, and establish access controls before connecting the workflow to live systems.
Turn security signals into coordinated action.
Connect monitoring and service management so alerts have context, incidents have owners, and response steps are clear.
Explore the approach
Review the existing controls and monitoring coverage. Prioritise the signals that matter, connect them to response workflows, and test escalation paths with the operational team.
These examples illustrate potential engagement scopes; they are not published client case studies.
03 / How we work
Clarity at every stage.
A shared understanding of the problem. A clear delivery plan. A solution your team can confidently take forward.
Understand the problem.
Review your systems, listen to your team, and agree what a successful outcome looks like.
Make a clear plan.
Define scope, dependencies, and acceptance criteria before implementation begins.
Deliver with visibility.
Work in manageable stages, with regular demonstrations and testing against agreed requirements.
Set your team up.
Document the solution, share the knowledge, and agree the support needed after launch.
04 / About TechSoft
Good engineering
starts with listening.
TechSoft Solutions brings together platform consulting, integration, and automation to help businesses make better use of their technology.
Business needs before technology choices
Start with what needs to work better, then choose the tools and approach that fit.
Clear scope and communication
Keep priorities, delivery decisions, and responsibilities visible throughout the engagement.
Built for the people who use it
Consider the everyday experience of your users and the teams who maintain your systems.
05 / Start a conversation
What would you
like to work better?
Tell us what you’re planning, where things get complicated, and what you want to achieve.
info@techsoftsolutions.comFor project enquiries, partnerships, and general questions.